Following the news that GB Energy has ceased trading, we’d like to reassure our customers that there is no need to worry about your energy with PFP Energy.
Although we’re a smaller supplier than the 'Big Six' energy companies, we have access to the energy markets in the same way that they do. We purchase our energy in the same way to make sure we protect our customers from rising prices. In fact, we’ve already bought our energy for this winter and well ahead into 2017 and beyond.
We’re committed to delivering fair, competitive prices and pride ourselves on our simple tariffs and fantastic customer service. We also have the added strength that we have strong financial backing which means we have the financial capacity to buy the energy that our customers will use today and in the months and years ahead.
Last week we were named the country’s leading energy supplier in the latest Citizens Advice complaints performance ratings. Achieving a record score of 19 complaints per 100,000 customers, we out-performed the market for customer complaints handling.
As a responsible supplier, we will be supporting Ofgem as they find a solution for customers of GB Energy.