The Switching Process

The Switching Process


PFP Energy Business are aware of how stressful it can be to set up and manage a business, therefore we understand that you
may want a TPI to take the stress of switching energy suppliers away from you. We are happy to work with a TPI on your
behalf, however to ensure your data is safeguarded, we need to ensure that you have provided the relevant authorisation to
the TPI. This can be done by providing a Letter of Authority (LOA). Please note that we do not accept LOA’s from TPI’s sent on
the customers behalf. The LOA must be sent from our customers registered email address or via post using company letter
head, ensuring the LOA is signed by our customer. LOA’s should be sent to
business@pfpenergy.co.ukor PFP Energy Business, Unit 2, Edward VII Quay, Navigation Way, Ashton-on-Ribble, Preston, PR2 2YF.

 

 

Unfortunately business contracts do not have a cooling off period. If you are un happy with any aspect of your contract with
PFP Energy Business, please contact us at
business@pfpenergy.co.ukand we will do our best to resolve any concerns you may have.

You may need to submit a termination notice to your current supplier or if you are new to the property, advise them that you have moved in, so they can verify the change of tenancy/occupancy. Please check your existing suppliers terms and conditions for further information.

 

 

PFP Energy operate a 7 day switch for electricity supplies and 15 day switch for gas supplies. If you require PFP Energy Business to take your supply on a specific date, please let us or the TPI know when you complete your contract. The switch time is dependant on not encountering any issues with the switch, such as an objection from your existing supplier.

If you suspect that we have taken over your supply in error or we have taken another supply instead of yours, please raise this with our dedicated Business Customer Service Team at business@pfpenergy.co.uk. This is known as an Erroneous Transfer.

Please email your opening meter reading to businessmeterreads@pfpenergy.co.uk within 5 days either side of your supply start date with PFP Energy. If you do not provide an opening meter read, we will use an estimated opening meter read provided by industry. If you dispute an estimated opening meter read, please contact our customer services team on business@pfpenergy.co.uk

Please email your final meter reading to businessmeterreads@pfpenergy.co.uk within 5 days either side of your supply end date with PFP Energy. If you do not provide a final meter reading, we will use an estimated final meter read provided by industry. If you dispute an estimated final meter read, please contact our customer services team on business@pfpenergy.co.uk

We hope to get your final bill out to you within 30 days of your supply end date. However, on some occasions there can be a delay in receiving a final meter read from industry, therefore it can take up to 6 weeks to receive a final bill.

Where possible we will always use a customers meter reading for billing purposes, however there are some occasions where a read that has been provided by a customer is not consistent with what is validated within the industry. If you have provided a meter read and it hasn’t been used for billing purposes, please contact our customer services team on business@pfpenergy.co.uk.