The easiest way to pay is by Direct Debit. You'll save up to £50 a year (£25 per fuel) and the payments come out of your account automatically, so you don't have to do anything else. Learn more about paying by Direct Debit.

Want to switch to Direct Debit? Great, just get in touch and we'll take care of it.

We aim to check your Direct Debit amount at least once a year to make sure it accurately reflects your usage. So, if you’re using more than we expected we might increase your Direct Debit amount or if you’re using less, we’ll reduce your Direct Debit amount so you’re not overpaying.

It's important that you send us regular meter readings so that we can calculate your payments correctly.

If you haven't submitted a meter reading for a while, we might have sent you an estimated bill. Log in to your online account to make sure your meter readings are up to date. After that your next bill should be up-to-date.

If you're still unhappy, get in touch and we'll look into it for you.

It's easy, just get in touch and we'll set it up for you. 

We'll give you up to £40 off your annual bill (£20 per fuel) to say thank you for swapping to paperless and helping the environment.

Find out how you can save even more.


We usually send an estimated bill when we’ve not had a meter reading. So you’ll need to give us a reading to make sure your bill is accurate - and that you’re not paying too much or too little.

To submit a reading, log on to your online account or use the form on the contact us page.

We’re sorry that you’ve not had your bill. Log onto your online account to check the predicted date of your next bill. Alternatively get in touch and we’ll confirm when it’s due.

If you haven't received your bill within 20 days of the due date then let us know.

If you’re struggling to pay your bill then please tell us. We appreciate there can be times in life when money is unexpectedly tight, so we’re here to help.

All you need to do is contact us and we’ll get back to you with ways we can support you – whether that’s looking at your estimated bills, reducing your usage or other discounts.

You can view and download all your previous bills by logging in to your online account

If you haven't registered for an online account yet, just click here.

In some situations we may have to add charges to your bill. These include:

  • Meter exchange: from £65 (agreed before the work is scheduled)
  • Meter disconnection or reconnection: from £65 (agreed before the work is scheduled)
  • Failed Direct Debit: £12
  • First reminder letter: £12
  • Second reminder letter: £20
  • Field visit: £60
  • Warrant application: £60
  • Warrant execution: £240