Billing

Billing


The easiest way to pay is by Direct Debit. You'll save up to £50 a year (£25 per fuel) and the payments come out of your account automatically, so you don't have to do anything else. Learn more about paying by Direct Debit.

If you're having problems, call us on 01772 395777.

We check your payments twice a year to make sure you're paying enough to cover your usage. If you're using more energy than expected, we might increase your payments. Likewise, if you're using less we'll reduce your payments.

It's important that you send us regular meter readings so that we can calculate your payments correctly.

If you haven't submitted a meter reading for a while, we might have sent you an estimated bill. Make sure your meter readings are up to date by logging into your online account. After that your next bill should be up-to-date.

If you're still unhappy, please email hello@pfpenergy.co.uk or contact us on 01772 395777 and we'll look into it for you.

It's easy. Just email hello@pfpenergy.co.uk or call 01772 395777 and we'll set it up for you. 

To say thank you for swapping to paperless and helping the environment, we'll give you up to £40 off your annual bill (£20 per fuel). Find out how you can save even more.

Related: What is paperless billing?

We usually send an estimated bill when we’ve not had a meter reading. So you’ll need to give us a reading to make sure your bill is accurate - and that you’re not paying too much or too little.

To submit a reading, log on to your online account, email meterreads@pfpenergy.co.uk or call 01772 395777.

We’re sorry that you’ve not had your bill. Log onto your account to check the predicted date of your next bill. Alternatively you can email hello@pfpenergy.co.uk or call us on 01772 395777 and we’ll confirm when it’s due.

If you haven't received your bill within 20 days of the due date then let us know.

If you’re struggling to pay your bill then please tell us. We appreciate there can be times in life when money is unexpectedly tight, so we’re here to help.

All you need to do is call us on 01772 395777 and we’ll talk through ways we can support you – whether that’s looking at your estimated bills, reducing your usage or other discounts.

You can view and download all your previous bills by logging on to your account. 

If you haven't registered for your online account yet, just visit my.pfpenergy.co.uk/register.

In some situations we may have to add charges to your bill. These include:

  • Meter exchange: from £65 (agreed before the work is scheduled)
  • Meter disconnection or reconnection: from £65 (agreed before the work is scheduled)
  • Failed Direct Debit: £12
  • First reminder letter: £12
  • Second reminder letter: £20
  • Field visit: £60
  • Warrant application: £60
  • Warrant execution: £240