Meter readings

Meter readings


There are 3 types of electricity meter:

Digital Electricity Meter

Modern electricity meters have a digital display, a bit like a calculator or digital watch.

It should display 4 or 6 numbers. You need to write this number down.

You can then send us the number by logging in to your online account, emailing meterreads@pfpenergy.co.uk or calling 01772 395777.

Mechanical Electricity Meter

These meters display several numbers on a black background, and there may be some numbers on a red background too.

You only need to write down the black numbers. Then send them to us by logging in to your online account, emailing meterreads@pfpenergy.co.uk or calling 01772 395777.

Dial Electricity Meter

These meters look a bit like a clock, with numbers from 0 to 9 showing how much electricity you've used.

Starting with the left dial, write down which number each dial is pointing to. If it's between two numbers, write down the lowest number. If it's between a 9 and 0, write down 0. Ignore any red dials. 

Then send your reading to us by logging in to your online account, emailing meterreads@pfpenergy.co.uk or calling 01772 395777.

There are 2 main types of gas meter: 

Dial Gas Meter

These meters look a bit like a clock, with numbers from 0 to 9 showing how much electricity you've used.

Starting with the left dial, write down which number each dial is pointing to. If it's between two numbers, write down the lowest number. If it's between a 9 and 0, write down 0. Ignore any red dials. 

Then send your reading to us by logging in to your online account, emailing meterreads@pfpenergy.co.uk or calling 01772 395777.


Mechanical Gas Meter

These meters display several numbers on a black background, and there may be some numbers on a red background too.

You only need to write down the black numbers. Then send them to us by logging in to your online account, emailing meterreads@pfpenergy.co.uk or calling 01772 395777.

If you don't provide a meter reading, we have to estimate how much energy you've used. We usually do this by looking at your previous usage.

This means your bill may not be accurate and you could end up being charged too much or too little. 

Every few months we'll send someone out to check your meters, which ensures your bills are up to date. But if you haven't been paying enough to cover your actual usage, we might have to increase your payments to settle the balance.

On the other hand, if you've been paying for more than you've actually used, you will build up a credit which can be refunded.

We send someone to check your meter readings every few months, to make sure everything is up-to-date.

However, it's important that you provide your own meter readings every 1 to 2 months. If you don't your bill may not be accurate, and you could end up being charged too much or too little.

 

Once every 1 or 2 months should be fine, but the more often the better. The more readings we have, the easier it is for us to predict your future usage.

It also makes it easier to calculate your payments correctly, so you're less likely to fall behind on your bills.