Citizens Advice have put together the Consumer Checklist, to help you understand your rights as an energy customer.
Know your rights
It's easy to get free, independent advice so that you "Know your rights" as an energy consumer. You might want to get a better deal, find out how to make a complaint, get advice about the quality of your electricity or gas supply, or ask for help if you're struggling to pay your bills. To "Know your rights" visit www.citizensadvice.org.uk/energy for up to date information or contact the Citizens Advice consumer service on 03454 04 05 06
Please download the leaflet for more additional information:
We are happy to send customers a hard copy of the Consumer Checklist on request. Please call or email us with your request and we'll issue your document within 7 working days.