If you miss a payment because you’ve cancelled your Direct Debit then your account will be in arrears. It’s important to make a payment as soon as possible by using another method.
You'll also lose your Direct Debit discount.
If you're struggling to pay your bill, please tell us. We appreciate there can be times in life when money is unexpectedly tight, so we’re here to help.
All you need to do is contact us and we’ll get back to you with ways we can support you – whether that's looking at your estimated bills, reducing your usage or other discounts.