We take your estimated annual spend and divide it by 12, to make sure you're paying the same amount each month.

We review Direct Debit payments twice a year to ensure you're paying the right amount.

If you're an existing customer and you want to start paying by Direct Debit just get in touch and we'll take care of it. We just need to take your bank details to set it up. 

New customers can choose to pay by Direct Debit when they get a quote.

Yes! You'll save up to £50 a year (£25 per fuel), which is taken off your standing charge.

You can save another £40 a year by going paperless (£20 per fuel), and £7.50 for choosing dual fuel (gas and electricity) with us.

We're sorry about that. It might be because we've estimated your bill. We do this if you haven't sent us a meter reading recently. 

To send us a meter reading, log in to your online account, email or call 01772 395777. 

Rest assured your meter readings will help us ensure you're paying the correct amount each month.

We aim to check your Direct Debit amount at least once a year to make sure it accurately reflects your usage. So, if you’re using more than we expected we might increase your Direct Debit amount or if you’re using less, we’ll reduce your Direct Debit amount so you’re not overpaying.

This can happen for a number of reasons. It’s best to speak to your bank to find out what has happened and then get in touch. We will then re-set your Direct Debit as soon as we can.

If you miss a payment because you’ve cancelled your Direct Debit then your account will be in arrears. It’s important to make a payment as soon as possible by using another method.

You'll also lose your Direct Debit discount.

If you're struggling to pay your bill, please tell us. We appreciate there can be times in life when money is unexpectedly tight, so we’re here to help.

All you need to do is call us on 01772 395777 and we’ll talk through ways we can support you – whether that's looking at your estimated bills, reducing your usage or other discounts.

This can happen for a range of reasons. It’s best to speak to your bank to find out what’s happened and then get in touch. We’ll re-set your Direct Debit as soon as we can.

Our refunds policy can be found here.