If you miss a payment because you’ve cancelled your Direct Debit then your account will be in arrears. It’s important to make a payment as soon as possible by using another method.
You'll also lose your Direct Debit discount.
If you're struggling to pay your bill, please tell us. We appreciate there can be times in life when money is unexpectedly tight, so we’re here to help.
All you need to do is call us on 01772 395777 and we’ll talk through ways we can support you – whether that's looking at your estimated bills, reducing your usage or other discounts.