Help & FAQs
We've put together these simple guides to help you manage your account.
The Switching Process
Brokers and Third Party Intermediary (TPI)’s?
I have changed my mind and I want to cancel my contract.
My existing supplier is objecting to PFP Energy Business switching my supply
Reading your electric meter
Reading your gas meter
How do I submit a meter read?
When will I be billed?
What is my bill payment method?
When will my Direct Debit be collected?
Change of Tenancy (COT)
Making a Payment