Due to the Covid-19 (Coronavirus) situation across the UK, we are asking customers to self-serve where possible. All general meter reads and payments can be carried out via our 24/7 automated payments lines. Further to this, we have web chat and e-mail channels available if you require more assistance. If your query is urgent and you need to contact us by phone please bear with us, our call centre staff are experiencing a high number of calls and are working to prioritise vulnerable customers. You can find more information here.

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Energy that's fair

We ensure our bills are as clear as possible so you know what you're paying for and have introduced 100% renewable electricity tariffs.

Oop's we cannot find a residential home with the postcode , please enter a valid postcode. If you are looking to get a quote for a commercial property, please contact us: businessquotes@pfpenergy.co.uk

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COVID-19 Coronavirus

Help us to keep our phone lines free for vulnerable customers and emergencies. You can help by self-serving where possible. All general payments and meter readings can be carried out via our online portal or 24/7 payment / meter read phone lines. Further to this, we have web chat and e-mail channels available if you require more assistance. If you do need to call us, you can help by ensuring all queries are directly related to your energy account.

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Getting in touch

If you’re unsure whether the phone call you are receiving is from us please hang up and call our contact centre number.

Why choose us?

How long does each energy supplier keep which? on hold?

We answered up to 19 minutes faster than some suppliers.

This means that we were quicker than the Big Six and many other suppliers.

Our web chat advisors responded to customers within 35 seconds which is over 2 minutes quicker than the Which? average.

how we compare with other suppliers - our which? customer score

Our Which? customer score places us above the Big Six.

We’re proud of our 76% Which? customer score which is higher than the Big Six as well as many smaller suppliers.

Our aim is to make energy simple and easy for everyone, meaning there’s a large focus on simple bills and helpful customer service.

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