PFP Energy Limited and PFP Energy Supplies Limited (together, “the Companies” or “PFP”).

On 11 September 2021, Ofgem transferred the Companies’ customers to British Gas, as part of the Supplier of Last Resort (“SoLR”) regulated process. Energy supplies have remained secure throughout this process, with British Gas supplying energy to the Companies’ customers from Saturday, 11 September 2021. Corporate and domestic credit balances have been protected as part of this transition.

Following completion of the Ofgem regulatory process, on 24 September 2021, Paul Flint, Rob Croxen and Paul Berkovi of Alvarez & Marsal Europe LLP were appointed as Joint Administrators of the Companies.

PFP are currently finalising customer account positions for each of its customers with a view to issuing them with a final bill. It is hoped that final bills will be issued to customers early in the new year.

Once final bills have been issued:

  • All customers who have an outstanding balance owing to the Companies will be contacted regarding payment.
  • It is understood that British Gas will honour all credit balances, so any customer that has accrued a credit balance with the Companies as at 10 September 2021 (whether the customer transferred to British Gas as part of the SoLR process, or whether the customer has switched to another supplier) will be contacted by British Gas with further information.

If you have any questions relating to your ongoing supply of energy, please contact British Gas through their normal channels, including the page on their website dedicated to former customers of the Companies at www.britishgas.co.uk/energy/pfp-energy.html.

Further information and support can also be found on the Ofgem website.

The Companies’ affairs, business and property are being managed by the Joint Administrators who act without personal liability.

The Companies privacy notice is available here.

Support and advice is available on the Ofgem website for both domestic customers and non-domestic customers. Alternatively, if customers need additional support in England and Wales, they can call Citizens Advice on 0808 223 1133 or email them via their webform. In Scotland, they can contact Advice Direct Scotland on 0808 196 8660 or email them via their webform. Advice will also be shared on Ofgem’s twitter @ofgem and Facebook channels.