making a difference
PFP Energy is not only a supplier providing affordable energy with transparent prices, but a not-for-profit company that cares about the communities of its customers.
We’re different to other energy suppliers
PFP Energy is proud to be a not-for-profit energy company, or as we like to call it ‘Profit for Purpose’. We’re owned by a not-for-profit UK Housing Association, which means we can focus on the important things like supporting our customers and investing money where it’s needed.
Did you know that ‘PFP’ stands for ‘Profit for Purpose?’
Unlike many other energy companies, we don’t pay our company directors dividends or pay out large bonuses. We’re solely Profit for Purpose. We don’t spend customers’ money on large marketing and TV campaigns. Instead, we are a not-for-profit energy company underpinned by three key aims:
- Any Profit we make is for a Purpose
- We focus on supporting customers’ needs
- Your money goes back into improving services for all of our customers and into communities.
PFP in the community
Not only does PFP Energy focus on improving communities, but our teams wanted to do even more. Launching a community initiative in the latter part of 2019, our teams are proud to have already raised hundreds of £s in support of local and national charitable causes.
During December 2019 we sent food and clothing donations to the Foxton centre, a local charity providing support, safety and resources for vulnerable adults and young people in the area. This donation drive is alongside many other annual events and fundraisers that we hold to support both local and national charities.
Energy Made Simple
One way we keep your bills low is by keeping everything simple. With us you’ll get simple tariffs, simple bills and a simple online account to manage your energy.
We keep our costs down – and where we save, you save. For example, if you manage your account online, or pay by Direct Debit, you’ll get a nice discount.
We calculate bills every month to help you stay up-to-date. We will ask you to provide monthly meter readings, which can be sent through your online account, to ensure that your bills stay accurate and you won’t be paying for energy you’ve not used.
- Helpful – We pride ourselves on our outstanding customer service.
- Clear – Our motto is “Energy made simple”. We won’t over-complicate it for you.
- Honest – As a trusted provider of energy, we’ll do the right thing for you in an honest and open way.
- Friendly – We’re a friendly bunch and care about you, encouraging all our staff to put you first.
- Fair – We treat you fairly in everything we do and give you excellent value for money.
The PFP story so far
PFP launches its first smart tariff, meaning customers can take advantage of a great deal along with the latest smart meter technology.
An automated meter reads mailbox service has been introduced to make the process easier and quicker for customers.
PFP Energy begin behind the scenes work on ‘Eddie’ a 24/7 automated chat bot who will help to better serve customer’s energy needs.
PFP Energy launch an internal charity initiative to raise money for good causes throughout the year.
PFP Energy launched a new look website and customer self service portal!
PFP Energy Business reaches 1000 customers.
PFP Energy begin to on board SME's.
Further growth to 60,000 customers.
Significant growth to 40,000 customers.
Makes a debut at number two in the Which? survey of the best energy firms in 2017.
Moved to new larger premises on Preston Docks to house the growing number of staff.
PFP Energy spread their wings and move away from Places for People to become an independent business.
Makes it debut at number one in Citizens Advice Energy Supplier Performance Report.
Customers reach 16,000 after PFP Energy won their first energy purchasing collective!
PFP Energy reach 1000 customers!
PFP energy was launched and gained their first customer.
PFP energy got their Gas Supply Licence.
PFP energy got their Electricity Supply Licence.
The idea of PFP Energy was born.