Due to the Covid-19 (Coronavirus) situation across the UK, we are asking customers to self-serve where possible. All general meter reads and payments can be carried out via our 24/7 automated payments lines. Further to this, we have web chat and e-mail channels available if you require more assistance. If your query is urgent and you need to contact us by phone please bear with us, our call centre staff are experiencing a high number of calls and are working to prioritise vulnerable customers. You can find more information here.

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making a difference

PFP Energy is not only a supplier providing affordable energy with transparent prices, but a not-for-profit company that cares about the communities of its customers.

We’re different to other energy suppliers

PFP Energy is proud to be a not-for-profit energy company, or as we like to call it ‘Profit for Purpose’. We’re owned by a not-for-profit UK Housing Association, which means we can focus on the important things like supporting our customers and investing money where it’s needed.

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Did you know that ‘PFP’ stands for ‘Profit for Purpose?’

Unlike many other energy companies, we don’t pay our company directors dividends or pay out large bonuses. We’re solely Profit for Purpose. We don’t spend customers’ money on large marketing and TV campaigns. Instead, we are a not-for-profit energy company underpinned by three key aims:

  • Any Profit we make is for a Purpose
  • We focus on supporting customers’ needs
  • Your money goes back into improving services for all of our customers and into communities.

PFP in the community

Not only does PFP Energy focus on improving communities, but our teams wanted to do even more. Launching a community initiative in the latter part of 2019, our teams are proud to have already raised hundreds of £s in support of local and national charitable causes.

During December 2019 we sent food and clothing donations to the Foxton centre, a local charity providing support, safety and resources for vulnerable adults and young people in the area. This donation drive is alongside many other annual events and fundraisers that we hold to support both local and national charities.

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Energy Made Simple

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One way we keep your bills low is by keeping everything simple. With us you’ll get simple tariffs, simple bills and a simple online account to manage your energy.

We keep our costs down – and where we save, you save. For example, if you manage your account online, or pay by Direct Debit, you’ll get a nice discount.

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We calculate bills every month to help you stay up-to-date. We will ask you to provide monthly meter readings, which can be sent through your online account, to ensure that your bills stay accurate and you won’t be paying for energy you’ve not used. 

  1. Helpful – We pride ourselves on our outstanding customer service.
  2. Clear – Our motto is “Energy made simple”. We won’t over-complicate it for you.
  3. Honest – As a trusted provider of energy, we’ll do the right thing for you in an honest and open way.
  4. Friendly – We’re a friendly bunch and care about you, encouraging all our staff to put you first.
  5. Fair – We treat you fairly in everything we do and give you excellent value for money.
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Join our team

We are always on the lookout for passionate and talented individuals to join our team! Take a look at all our vacancies and what it’s like to work for us.

See current jobs

The PFP story so far