Welcome to PFP Energy
We’re excited to have acquired Better Energy’s customer portfolio and would like to start by welcoming you to PFP Energy.
About the process
We are delighted to welcome you to PFP Energy, a UK based energy supplier in Preston who work hard to keep energy fair and simple. We know that you may have a few questions so we’ve put lots of useful information on this page for domestic customers. The name of your tariff will change, however, the terms of your tariff will remain the same – including tariff prices, which in some circumstances may even reduce.
You may have questions about whether anything will change due to the acquisition. Don’t worry as everything will continue as normal. We’ve created a list of frequently asked questions for any queries you may have.
Why has PFP Energy taken over my gas supply? - Better Energy customers
As a result of a recent commercial transaction, PFP Energy have acquired the entire Better Energy customer portfolio. From now on, all Better Energy customers will be supplied gas by PFP Energy.
Will my tariff change? - Better Energy customers
The name of your tariff will change, however, the terms of your tariff will remain the same – including tariff prices, which in some circumstances may even reduce. After you’ve been set up you’ll be free to choose another tariff with no exit fees, we’ll let you know which of our tariffs you might save money on.
Shall I take a meter read? - Better Energy customers
To ensure your balance is up-to-date, please contact us to provide your current gas meter read, either email email@example.com or ring 01772 395777.
What are your opening hours?
Our customer service centre opening times are:
Monday to Thursday: 9am-1pm and 1:45pm-4:45pm (not including Bank Holidays).
Friday: 9am-1pm and 2pm-4:45pm (not including Bank Holidays).
If you need to get in touch outside these hours, drop us a message using the form on the contact us page and we’ll get back to you as soon as we can.
Have more questions?
Priority Services Register
The Priority Services Register provides a range of services to help you manage your energy account if you require extra help and support. If you are already registered on the Priority Services Register with Better Energy, we seek to ensure this information is updated on your account. If you’d like to join the Priority Services Register please get in touch.
More information on the Priority Services Register, and the types of additional support customers can access, can be found on our Priority Services Register Statement
Terms and Conditions
Your Terms and Conditions will remain the same as when you signed for your tariff. You can find your Terms and Conditions by clicking below.
About the process
We have written a detailed article about who we are, what will happen to your supply and more so that you can find all the information you’d need relating to the acquisition. You can read the article by clicking below.
Creating your online account
Our online account has some great features that you can use to monitor and save on your energy. All you need to create your online account is the account number that you can find within your welcome pack. Once you have that to hand, click below to get started.
Social media updates
If you have Facebook or Twitter, why not follow us? We provide our best energy saving tips, updates about the company and much more on our channels. You can also easily get in touch with us through a Direct Message on these platforms.