Due to the Covid-19 (Coronavirus) situation across the UK, we are asking customers to self-serve where possible. All general business payments can be carried out via our 24/7 automated payments line. Further to this, we have web chat and e-mail channels available if you require more assistance. If your query is urgent and you need to contact us by phone please bear with us, our call centre staff are experiencing a high number of calls and are working to prioritise vulnerable customers. You can find more information here.

Christmas 2020 at PFP Energy

Company Updates
Posted by PFP Energy

There’s a lot that’s been happening over the Christmas period so we wanted to provide you with an update about our latest developments.

Christmas giving

Throughout the year we host various internal events to raise money for a range of charities. This year the events have supported charities such as Save the Children and Cancer Research UK. As this has been a particularly tough year for many families due to COVID-19, part of our Christmas donations has gone to The Trussell Trust which is an important lifeline for many. You may have seen our social media posts mentioning LadBaby’s Christmas song which also raised money to help The Trussell Trust.

Another important aspect for our charity giving is children’s charities. This year we’ve donated to the Kids Cancer Charity who offer support in a range of ways to children affected by cancer and their families. Services that the charity offers includes telephone support, counselling and family trips both in the UK and abroad.

Customer service developments

In December we launched our domestic customer service chatbot Eddie who is available 24/7/365 to help. There’s a huge range of things that Eddie can help with and being self-learning means that he’ll keep improving. Why not chat with him in the right hand corner of our site to find out what he can do for you?

Eddie had already been getting great feedback from customers, with an average rating of 4/5 stars in mid December*. He’s only a tap away and could solve your query in minutes so get in touch.

*stats from 16th-18th December.

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