Due to the Covid-19 (Coronavirus) situation across the UK, we are asking customers to self-serve where possible. All general business payments can be carried out via our 24/7 automated payments line. Further to this, we have web chat and e-mail channels available if you require more assistance. If your query is urgent and you need to contact us by phone please bear with us, our call centre staff are experiencing a high number of calls and are working to prioritise vulnerable customers. You can find more information here.

Covid-19 industry update

Industry News
Posted by PFP Energy

Our statement

We understand that the emerging Covid-19 (Coronavirus) situation may be a worrying time for our customers, so we want to assure you that we are doing everything possible to support you through this difficult time. Please help our call centre team by self-serving online and through the automated phone lines where possible. This will allow us to help meet the needs of our more vulnerable customers. We’ve put information below about how you can self-serve online or by automated phone line. All general business payments can be carried out via our 24/7 automated payments line. Further to this, we have web chat and e-mail channels available if you require more assistance.

 

Contacting us in an emergency

Please help our call centre team by self-serving online and through the automated phone lines where possible. In the event of a Gas emergency please call 0800 111 999 or call 105 free phone for electricity power cuts.

 

Important information about your meter reads

Important update

It is very important during this time to submit your meter reads, especially if there is a change in your business circumstances such as having reduced hours or being closed. Failing to provide a meter read will lead to an estimated bill which is likely to be higher than your consumption during this time.

You can provide meter reads via email, through web chat or through our Facebook or Twitter channels. Please remember to include your account number when submitting reads to us as this allows for quicker processing.

 

Provide payments by phone 24/7

If you would like to top up your account, cut out any hassle or wait times, call our 24/7 automated payments line on 01772 395747.