Your Trusted Business Energy Supplier
Be vigilant during this time
We’re helping businesses just like yours. Here’s how..
Small Business Benefits
Customer Incentives
We offer competitive renewal and new business prices, as well as incentives for keeping your direct debit in place
UK Call Centre
Our call centre is based in Preston, Lancashire
Quick Response Times
No long queue times, speak to an advisor within 5 minutes
Trusted & Reliable
You can trust us to manage your energy correctly, with simple, easy to understand bills
Are you a Broker looking for a trusted partner? See why we’re the right choice for you
Corporate Business Benefits
Tailored Account Hierarchy
Various billing options are available for our larger customers and group accounts
Bespoke Pricing
We will provide a bespoke price using information specific to your business and your business needs
Let's power your business, together
A better deal on your gas & electricity for business
It’s easy and takes less than 5 minutes
Global benefits to help businesses of all shapes and sizes
Experienced Team
The operation and customer facing teams are all trained to deal with any of your queries
UK Call Centre
Our call centre is based in Preston, Lancashire
Quick Switching
Switch to us in 7-18 days
Easy Account Management
View and manage your account with our easy to use customer portal
As with any new supplier you have a certain amount of trepidation when submitting your first contracts. I can happily report that PFP have been excellent to deal with, they process contracts quickly , respond to queries promptly and have favourable payment terms. I am very happy that I decided to work with the team at PFP and long may it continue.
1st Business Energy
I am writing to you today to congratulate you on your outstanding customer service, your ability and compassion towards your customers, especially myself have been outstanding.
Your commitment and support to get my account back on track has not gone unnoticed, you are prepared to work with us rather than against us and you acknowledge that sometimes cash flow can be very tight, especially this time of the year.
Keep up the good work and excellent customer service!
Richard Proprietor
Would just like to inform you of the amazing service received from Jordan Coleman. He is an absolute asset to the company.
I have had several calls with him over the last few days and Not one issue was a problem for him to sort.
Rachel
I have recently had some problems with PFP to do with account billings and payments after taking over a lease on a new business premises and swapping supplier.
I would like to pass on my gratitude to Bradley Donaghy for his assistance in sorting this matter out for me. He was helpful, courteous and polite throughout the process and kept me constantly updated via email and telephone. He dealt with the issue in a fast and professional manner and I consider him to be an asset to your team. Attributes such as the ones Bradley has shown very much need to be recognised and I would be grateful if you could add these comments to any kind of staff appraisal that your company may use involving performance records for Bradley.
Zoë Company DirectorYour questions answered
I have changed my mind and I want to cancel my contract
Unfortunately business contracts do not have a cooling off period. If you are unhappy with any aspect of your contract with PFP Energy Business, please contact us at business@pfpenergy.co.uk and we will do our best to resolve any concerns you may have.
The meter read I have sent hasn’t been used for my bill?
Where possible we will always use a customers meter reading for billing purposes, however there are some occasions where a read that has been provided by a customer is not consistent with what is validated within the industry. If you have provided a meter read and it hasn’t been used for billing purposes, please contact our customer services team on business@pfpenergy.co.uk
You will need to provide a monthly meter read 3 days either side of your invoice date. Meter readings provided after this time cannot be used for re-billing purposes. The read will be entered and used for the following months bill.
How do I make a payment?
PFP Energy offer payment by Direct Debit only. However, if your Direct Debit fails for any reason you can pay your invoice using the following methods:
Call PFP Energy Business on 01772 395747 and press option 1 to pay using your debit/credit card, alternatively;
You may also pay via a Bank Transfer or BACS payment to:
Bank Details: Barclays
PFP Energy Reference Number: Please ensure this is added
Account Name: PFP Energy Ltd
Sort Code: 20-69-93
Account No: 43292053
For international banking:
SWIFTBIC: BARCGB22
IBAN: GB40 BARC 2069 9343 2920 53
Can’t see an answer that you’re looking for?
