Due to the Covid-19 (Coronavirus) situation across the UK, we are asking customers to self-serve where possible. All general business payments can be carried out via our 24/7 automated payments line. Further to this, we have web chat and e-mail channels available if you require more assistance. If your query is urgent and you need to contact us by phone please bear with us, our call centre staff are experiencing a high number of calls and are working to prioritise vulnerable customers. You can find more information here.

COVID-19 information

Find our most recent updates and information about COVID-19 below.

Information about self-service

Please help our call centre team by self-serving online and through the automated phone line where possible.
This will help us to meet the needs of the most vulnerable customers.

Help and Support page

Our Help and support page is available with FAQs that cover a wide range of topics about your business energy account.

Web chat

If you get stuck or can’t find the answer you’re looking for on our Help and Support page you can chat to one of our agents via web chat.

Email

If you have a general query or account update, please get in touch via email. Remember to include your account number so we can easily deal with your query.

Automated phone line

If you’d like to make a top up payment for your business, our 24/7 automated payments line is available to call on 01772 395747.

Helpful documents and further information

Struggling to pay

We understand that the emerging COVID-19 (Coronavirus) situation may be a worrying time for our customers, so we want to assure you that we are doing everything possible to support you through this difficult time. It is advisable for all businesses to provide regular meter readings. Where your business has closed, has reduced hours or staffing levels, your consumption should go down. We need to reflect this in your monthly invoices. If you are struggling to pay during this time we have a range of options available. This will include, in the appropriate situations, financial support such as setting up payment plans or pausing debt repayment for a period of time. No credit meters will be disconnected during the outbreak, however please be mindful that any support we provide you now will need to be repaid at a future date.

Updating your circumstances

It is very important during this time to submit your meter reads, especially if there is a change in your business circumstances such as having reduced hours or being closed.
These circumstances are likely to reduce your consumption so we need to reflect this in your monthly invoices. However, please be aware that your daily standing charge will still be applied. The standing charge is a daily cost which relates to delivering and supplying energy to your business, this includes the maintenance of your meter.

Critical vs non critical site visits

Due to the evolving situation with COVID-19 (Coronavirus) we are committed to safeguarding our customers, employees and partners. Therefore, we are working with metering agents to ensure prioritisation of essential, emergency work. All non-emergency metering jobs will be postponed so that those in the most vulnerable situations can be helped. Emergency work includes but is not limited to;

  • Gas escapes
  • Restoring gas or electricity supply to a property

All emergency jobs will also be risk assessed prior to the job going ahead. We apologise for any inconvenience and will provide updates as and when they develop. Please ensure that you send regular meter readings to us, this is quick and easy to do through our self-serve channels above.

COVID-19 information

Can't find what you're looking for?
Chat to us on our Help and Support page.