- Complaints Handling Statement
- COVID risk assessment
- Deemed Rates
- Direct Cashback Incentive – Terms and Conditions
- Direct Debit Mandate for accounts beginning with “1”
- Direct Debit Mandate for accounts beginning with “5”
- Distribution Network Operators
- Fuel Mix Disclosure
- Key Terms for Micro Businesses
- Modern Slavery Statement
- Smart IHD Guide
- Standard Non-Domestic Terms and Conditions
- VAT Certificate of Declaration
- Welcome Pack
Your questions answered
I have changed my mind and I want to cancel my contract
Unfortunately business contracts do not have a cooling off period. If you are unhappy with any aspect of your contract with PFP Energy Business, please contact us at email@example.com and we will do our best to resolve any concerns you may have.
The meter read I have sent hasn’t been used for my bill?
Where possible we will always use a customers meter reading for billing purposes, however there are some occasions where a read that has been provided by a customer is not consistent with what is validated within the industry. If you have provided a meter read and it hasn’t been used for billing purposes, please contact our customer services team on firstname.lastname@example.org
You will need to provide a monthly meter read 3 days either side of your invoice date. Meter readings provided after this time cannot be used for re-billing purposes. The read will be entered and used for the following months bill.
How do I make a payment?
PFP Energy offer payment by Direct Debit only. However, if your Direct Debit fails for any reason you can pay your invoice using the following methods:
Call PFP Energy Business on 01772 395747 and press option 1 to pay using your debit/credit card, alternatively;
You may also pay via a Bank Transfer or BACS payment to:
Bank Details: Barclays
PFP Energy Reference Number: Please ensure this is added
Account Name: PFP Energy Ltd
Sort Code: 20-69-93
Account No: 43292053
For international banking:
IBAN: GB40 BARC 2069 9343 2920 53
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