On Monday 26th August we will be closed for the Bank Holiday. We apologise for any inconvenience caused and will re-open as normal on Tuesday 27th August. Our Help & Support page offers FAQs which may be useful to your query.

Siteworks

Automatic Meter Reader (AMR)

An AMR is a device that is built into a meter or attached to a meter externally. The purpose of an AMR is to obtain meter read data and submit this electronically to your supplier. This ensures a supplier can bill you accurately for your usage. An AMR device is ideal for non-domestic meters where there is no current Smart Meter option for meters of higher capacity.

Gas AMR:

PFP Energy are pleased to advise we can now arrange for an AMR device to be attached to your gas meter which will provide us with accurate read data and prevent the need for you to submit meter reads manually. If you would like us to arrange for an AMR device to be installed, please email your account details to Siteworks@pfpenergy.co.uk and our service provider (National Grid) will be in touch to arrange an appointment.

Electricity AMR:

We are currently in advanced talks with electricity AMR providers and look to launch this service very soon. To register your interest in an electricity AMR, please email your account details to Siteworks@pfpenergy.co.uk and we will be in touch when this service becomes available.

New Connections

If you have no Gas or Electricity supply to your property or require and upgrade of your existing supply, please contact your local Gas Network/Electricity Distributor Network Operator.

You can find out who your Local Gas Network is using the following link: http://www.energynetworks.org/info/faqs/gas-distribution-map.html

You can find out who your Local Electricity Distribution Network Operator is using the following link: http://www.energynetworks.org/info/faqs/who-is-my-network-operator.html

Meter Upgrades

Electricity:

If you require more power than what your existing electricity supply can handle, you will need to speak to your local Distribution Network Operator (DNO) to request that your supply is upgraded from a single-phase supply to a 3-phase supply. Once we have confirmation from you that the required DNO work has been completed, we will then be in a position to arrange a meter upgrade from a single-phase meter to a 3-phase meter.

If you would like to upgrade your single-phase electricity meter to a 3-phase meter, please call us on 01772 395775 or email your account details and requirements to Siteworks@pfpenergy.co.uk.

Gas:

In order for us to arrange a gas meter upgrade, you would need to confirm your Maximum Hourly Load (MHL) which can be obtained from a Gas Safe Registered Engineer. Once we have this information, we will arrange for an engineer from your local Gas Network to visit your property to confirm if the pipework supplying your property can handle the amount of gas you need to power your appliances. This is known as a GT1 test and is free of charge. It usually takes a minimum of 2 weeks to obtain the results. Once we have received confirmation that your supply is capable of handling your required gas load, we will contact you to schedule an appointment for a meter upgrade (charges may apply). If your supply is not capable of handling your desired load, we will contact you to discuss alternative options.

If you would like to upgrade your gas meter, you can call us on 01772 395775 or email your account details along with your Maximum Hourly Load (MHL) to Siteworks@pfpenergy.co.uk.

PFP Energy will keep you updated every step of the way.

Live or Dead Check

Live or dead check FAQ

Smart Meters (Domestic and Small Businesses):

As part of government plans to bring the UK energy system up to date, around 53 million smart meters will be fitted in over 26 million homes in Britain by the end of 2020. Smart meters are the next generation of meters to hit the UK and will mean better control of your energy, more accurate bills and better ways to save money. PFP Energy are currently in advanced talks with Smart Meter providers and we look to launch our Smart Meter roll out programme in the very near future.

Interested in a Smart Meter?

To register your interest in a Smart Meter, please email your account details to Smart@pfpenergy.co.uk and we will be in touch when this service becomes available.