Smart Meter Benefits
Eliminates manual reads
Smart Meters automatically send reads to us so you don't have to.
An end to estimated bills
As we automatically get your reads, you'll be sent accurate bills with no more estimates*
*Unless there's a problem when collecting the read
Understand your usage
You can pair a Smart Meter with an In-Home Display (IHD) which allows you to see exactly how much you're using in pounds and pence.
Reduce your consumption
As you can see exactly what you're using, the IHD helps you to see where equipment could be made more efficient.
Why are we installing Smart Meters?
We’re very excited about the launch of our Smart Meter programme and are taking the time to ensure everything is just right for our customers. These new meters and their accompanying In-Home Displays (IHD) give you an even clearer, immediate understanding about your energy consumption that in turn helps you to see if any equipment on site may need replacing with something more efficient.
All about Smart Meters...
What type of Smart Meter can I have?
If you use more than 100,000 kWh electricity, or more than 293,000 kWh gas a year and you’re a non-micro business you can choose between an Automatic Meter Reading (AMR) Smart Meter and a SMETS2 Smart Meter. Both meters are very similar and offer similar benefits. Get in touch with us and we can discuss which meter would best suit your needs.
How can I upgrade my business energy meter to a Smart Meter?
Go to our Smart Meter page to register your interest and we will be in touch to book your install.
How long will my Smart Meter take to install?
It usually takes around 90 minutes to complete a Dual Fuel installation and 60 minutes for a single fuel. This time can vary depending on the condition of your current meters and any on-site issues so please set aside a little extra time just in case.
Your Smart installation process
Starting your journey to smarter energy
Register your interest in having a smart meter installed with us here.
Preparing for your Smart installation
Our service partner SMS PLC will contact you to arrange a suitable installation appointment. They will provide you with timely reminders in the lead up to your installation appointment.
What to expect on the day
You will receive a final reminder on the day of your installation appointment. Upon their arrival, the SMS PLC Engineer will be wearing a branded uniform and identification badge. Once the install is complete, the Engineer will guide you through your new In-Home Display and provide helpful energy-saving tips.
Installations typically take around 1 hour per meter to complete although some may take longer than this.
Making the most of your Smart Meter
Take advantage of smarter energy and use your In-Home Display to learn how to save money.
Information about IHDs
How do I get an IHD?
As a business customer you are entitled to a free Smart Meter installation which gives you the benefit of not having to regularly send your meter reads in. If you would like the added benefit of an IHD, which will show your usage in pounds and pence, there will be a fee. Please contact us for more information.