Welcome to the documents centre
Everything you need in one location
Most popular downloads
- Complaints Handling Statement
- Complaints Performance
- Consumer Checklist
- Consumer Checklist – Welsh
- Distribution Network Operators
- Fuel Mix Disclosure
- Gas Safety Statement
- Guaranteed Standards of Performance
- How to understand your bill
- My Account portal phone icon – Android
- My Account portal phone icon – Apple
- Priority Services Register
- Refund Policy
- Services for Prepayment Meter Customers
- Smart IHD Guide
- Terms and Conditions
- Treating Customers Fairly
- Welcome Pack
Do you have a question?
How do I send my first meter readings?
How long will it take to complete the switch?
It can take up to 21 days for us to complete the switch. It might take longer if there is an objection from your current supplier or we need further information from you.
Can’t see an answer that you’re looking for?