Welcome to the documents centre
Everything you need in one location
Most popular downloads
- Complaints Performance and Handling
- Consumer Checklist
- Consumer Checklist – Welsh
- COVID risk assessment
- Distribution Network Operators
- Fuel Mix Disclosure
- Gas Safety Statement
- Guaranteed Standards of Performance
- How to understand your bill
- Life’s a Beach – Ts and Cs
- My Account portal phone icon – Android
- My Account portal phone icon – Apple
- Priority Services Register
- Refer a friend – Ts and Cs
- Refund Policy
- Services for Prepayment Meter Customers
- Smart IHD Guide
- Smart Tariff Terms & Conditions
- Terms and Conditions
- Theft Charter Commitment
- Treating Customers Fairly
- Welcome Pack
Do you have a question?
How do I send my first meter readings?
How long will it take to complete the switch?
It can take up to 21 days for us to complete the switch. It might take longer if there is an objection from your current supplier or we need further information from you.
Can’t see an answer that you’re looking for?