Your questions answered
When will I be billed?
You will be billed monthly for your electricity and gas consumption. Your bill period and bill due date will be displayed on your monthly invoice.
What is my bill payment method?
Direct debit is the only method of payment accepted by PFP Energy.
When will my Direct Debit be collected?
Your Direct Debit collection date will be displayed on your invoice.
Why has my bill been estimated?
Where possible we will always use a customers meter reading for billing purposes, however there are some occasions where a read that has been provided by a customer is not consistent with what is validated within the industry. If you have provided a meter read and it hasn’t been used for billing purposes, please contact our customer services team on firstname.lastname@example.org.
You will need to provide a monthly meter read 3 days either side of your invoice date. Meter readings provided after this time cannot be used for re-billing purposes. The read will be entered and used for the following months bill.
Live or dead check
A live or dead check is a free physical check by one of the gas network engineers to determine whether the pipe supplying gas to your property is ‘live’ (ready to be used) or ‘dead’ (further work needs doing).
If your pipe is already live, you can contact a supplier of your choice to install a meter and start using gas.
A Live or Dead Check can be arranged by calling your relevant gas network:
- Cadent: 0345 835 1111
- Wales and West Utilities: 0800 912 2999
- SGN: 0800 912 1700
- Northern Gas Networks: 0800 040 7766
If you require a new gas meter installation and already have gas pipework to the property, you must confirm you have a live gas supply and provide the reference number from the live or dead check once the supply has been confirmed as live.
Dead Supply? You will need to approach the gas network or an Independent Gas Transporter (IGT) to request a quote for a new gas supply to your property.
How does PFP Energy show on my bank statement?
PFP Energy Ltd