Joining / Renewal
Your questions answered
Can a Broker OR a Third Party Intermediary (TPI)’s complete my Switch?
PFP Energy Business are aware of how stressful it can be to set up and manage a business, therefore we understand that you may want a TPI to take the stress of switching energy suppliers away from you. We are happy to work with a TPI on your behalf, however to ensure your data is safeguarded, we need to verify that you have provided the relevant authorisation to the TPI. This can be done by providing a Letter of Authority (LOA). Please note that we do not accept LOA’s from TPI’s sent on the customers behalf. The LOA must be sent from our customers registered email address or via post using company letter head, ensuring the LOA is signed by our customer. LOA’s should be sent to firstname.lastname@example.org or PFP Energy Business, Unit 2, Edward VII Quay, Navigation Way, Ashton-on-Ribble, Preston, PR2 2YF.
I have changed my mind and I want to cancel my contract
Unfortunately business contracts do not have a cooling off period. If you are unhappy with any aspect of your contract with PFP Energy Business, please contact us at email@example.com and we will do our best to resolve any concerns you may have.
My existing supplier is objecting to PFP Energy Business switching my supply
You may need to submit a termination notice to your current supplier or if you are new to the property, advise them that you have moved in, so they can verify the change of tenancy/occupancy. Please check your existing suppliers terms and conditions for further information.
How long will my switch take?
PFP Energy operate a 7 day switch for electricity supplies and 15 day switch for gas supplies. If you require PFP Energy Business to take your supply on a specific date, please let us or the TPI know when you complete your contract. The switch time is dependant on not encountering any issues with the switch, such as an objection from your existing supplier.
I think you have taken the incorrect supply?
If you suspect that we have taken over your supply in error or we have taken another supply instead of yours, please raise this with our dedicated Business Customer Service Team at firstname.lastname@example.org. This is known as an Erroneous Transfer.
How do I provide an opening meter read?
Please email your opening meter reading to email@example.com within 5 days either side of your supply start date with PFP Energy. If you do not provide an opening meter read, we will use an estimated opening meter read provided by industry. If you dispute an estimated opening meter read, please contact our customer services team on firstname.lastname@example.org
How do I provide a final meter read?
Please email your final meter reading to email@example.com within 5 days either side of your supply end date with PFP Energy. If you do not provide a final meter reading, we will use an estimated final meter read provided by industry. If you dispute an estimated final meter read, please contact our customer services team on firstname.lastname@example.org
When will I receive my final bill?
We hope to get your final bill out to you within 30 days of your supply end date. However, on some occasions there can be a delay in receiving a final meter read from industry, therefore it can take up to 6 weeks to receive a final bill.
Why hasn’t the meter read I provided been used for my final bill?
Where possible we will always use a customers meter reading for billing purposes, however there are some occasions where a read that has been provided by a customer is not consistent with what is validated within the industry. If you have provided a meter read and it hasn’t been used for billing purposes, please contact our customer services team on email@example.com.
We want to make the change of tenancy process as seamless as possible for you, which is why we have listed below all the information we need to update our records, ensuring you’re only charged for the time you are responsible for the property. Please provide us with….
One of the following:
- Confirmation from the landlord or brewery (Tenancy Agreement)
- Confirmation from the solicitor handling the move
- Copy of the mortgage completion letter (if property bought)
- Photo I.D (copy)
- Moving in date
- Contact name
- Contact number
- Opening meter reading(s)
Tel: 01772 395 770
If your business property is moving premises but you don’t want to lose your agreed rates, advise us of your forwarding address and we’ll see what offers we have available for you.
Let us know by:
Tel: 01772 395 770
To ensure your final bill is accurate, please ensure you take a meter reading on the day you leave the property. You will also need to provide us with the following:
- Account Number
- Company address
- Moving out date
- Final Meter Readings(s)
- Reason for the change of tenancy / occupancy
- Forwarding address
- Contact number
Please ensure you send us the above information as quickly as possible, so we in turn can amend our records as quickly as possible.
Can I join PFP Energy directly?
Yes you can, we even reward you for doing so by offering a £100 incentive when you contact us directly and quote ‘website’.
For a competitive quote for your business you can call us on 01772 395770 or Email us: firstname.lastname@example.org
You can also go to the ‘Get A Quote’ tab to fill out your information and we will get in touch with you as soon as possible.