My Account
Your questions answered
FAQs
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How do I add an additional person to my account?
If you want to add an additional person onto your account, you need to do this in writing via post using company letter head or via email using the email address we have registered on your account.
How do I add a broker/TPI to my account?
Please note, we do not accept letters of authority directly from brokers/TPI’s. These requests must be sent from our customer either in writing via post using company letter head or via email using the email address we have registered on your account.
How do I update the billing address?
If you need to update your billing address, you need to do this in writing via post using company letter head or via email using the email address we have registered on your account.
Where do I send my account update requests?
Email: business@pfpenergy.co.uk
Post: PFP Energy Business, Edward VII Quay, Navigation Way, Ashton-upon-Ribble, Preston, PR2 2YF
I have emailed PFP Energy with a query about my account, when will I have a response?
PFP Energy Business Team work to a 5 day SLA. If you require an urgent response to your query, please call our Customer Service Team on 01772 395770.
