Your questions answered
How do I add an additional person to my account?
If you want to add an additional person onto your account, you need to do this in writing via post using company letter head or via email using the email address we have registered on your account.
How do I add a broker/TPI to my account?
Please note, we do not accept letters of authority directly from brokers/TPI’s. These requests must be sent from our customer either in writing via post using company letter head or via email using the email address we have registered on your account.
How do I update the billing address?
If you need to update your billing address, you need to do this in writing via post using company letter head or via email using the email address we have registered on your account.
Where do I send my account update requests?
Post: PFP Energy Business, Edward VII Quay, Navigation Way, Ashton-upon-Ribble, Preston, PR2 2YF
I have emailed PFP Energy with a query about my account, when will I have a response?
PFP Energy Business Team work to a 5 day SLA. If you require an urgent response to your query, please call our Customer Service Team on 01772 395770.
How do I get a refund when I am in credit?
If your account is still active and billed up-to-date, please call our customer service team to arrange the refund of your credit balance. If your account is closed and you have received a final bill, your refund will be processed automatically should your Direct Debit still be in place. If it is not, please call our customer service team to discuss.
How do I change my business tariff?
You will only be eligible to change your business tariff at the end of your current contract. We will contact you well in advance of this in order to discuss our many available options so there’s nothing for you to do at this stage. If you are currently on our deemed/out of contract rates, please call our customer service team in order to discuss our available tariffs.
How do I contact you?
If you have a query about your account that you can’t find the answer to online, you can use our live chat feature in the right-hand corner of this page. You can also get in touch with us using our Contact Form outside of office hours.
What should I do if I have credit?
If your account is billed up-to-date and you have a credit balance, please call our customer service team to request a refund and they will be more than happy to assist you. Any remaining credit balances will be refunded along with your final bill should you choose to leave us.