Your questions answered
How do I make a payment?
PFP Energy offer payment by Direct Debit only. However, if your Direct Debit fails for any reason you can pay your invoice using the following methods:
Call PFP Energy Business on 01772 395747 and press option 1 to pay using your debit/credit card, alternatively;
You may also pay via a Bank Transfer or BACS payment to:
Bank Details: Barclays
PFP Energy Reference Number: Please ensure this is added
Account Name: PFP Energy Ltd
Sort Code: 20-69-93
Account No: 43292053
For international banking:
IBAN: GB40 BARC 2069 9343 2920 53
How can I view the payments I've made?
You can do this by logging into your online account under the ‘Payments’ tab.
I can't make a payment this month?
Ok, don’t worry. Give us a call on 01772 395780 and talk to one of our friendly advisors and we can look into this for you.
How do I set up a Direct Debit?
Brilliant, give our Payments Team a call on 01772 395780 and we can arrange for this to be set up.
I don't agree with my payment amount. What should I do?
Give our Payments Team a call on 01772 395780 and we can discuss this with you further.
How can I update my Direct Debit details?
You can update some of your Direct Debit details via your online account. If there is anything else you need amending, give our Payments Team a call on 01772 395780 and we can update this for you.
What happens if I cancel my Direct Debit?
Ooops, this isn’t good. If you cancel your Direct Debit then you could miss your payment deadline date which may result in late payment fees and your account going into debt.
Opening hours for our payments team
You can make a payment at any time through our automated payments line on 01772 395747 by pressing option 1. Please note that you will only be able to speak to an advisor on this number during our opening hours.
Our payments team opening times are:
Monday to Thursday: 9am-1pm and 1:45pm-4:45pm (not including Bank Holidays).
Friday: 9am-1pm and 2pm-4:45pm (not including Bank Holidays).