Your questions answered
How do I set up my online account?
It’s easy – just visit my.pfpenergy.co.uk/register
You’ll need to tell us your account number (on your welcome email and letter), postcode and date of birth.
Your online account will be available as soon as you sign up, even if we’re not supplying your home yet.
I haven't received an activation link in my mailbox
If you haven’t received a link for activating your web portal, please check your junk mail. If it’s not there, please let us know using our Contact form and we will be happy to help you further.
I haven't received my reset password link
If you haven’t received a link for resetting your password, please check your junk mail. If it’s not there, please let us know using our Contact form and we will be happy to help you further.
I can't log in
Have you registered for use of your online account? If you haven’t please follow this link: register here.
If you have already registered, make sure that you have clicked on the activation link we have sent to your email. Be wary that sometimes this can go to your junk mail.
If you still can’t log in, there may be a problem. Please let us know using our Contact form.
I can't register/There is a Web User API error
Oh no! This may be because our contact details for you aren’t up to date. Please contact us using our Contact form, providing your name, email and DOB.