Your questions answered
What do I need to do if I'm moving home?
Please let us know on the day of your move out or after that you have moved out of your property. Regrettably, we cannot process your move out until you have ceased responsibility for the property.
Please be aware that it is very important to submit your meter read on your last day as failure to provide meter readings when you move out will mean that we will produce your energy bill to an estimated read.
When you move out
On the day of your move out, or in the days after you have left your home, please click here to start the moving process.
We’ll just need to know:
- Your moving date
- Your new address (so we can forward your final bill)
- A meter reading on the date you move out (to make sure that you only pay for the energy you have used)
If you pay by Direct Debit, your final balance will be collected from your bank account 14 days after the issue of your final bill. We strongly recommend that you do not cancel your Direct Debit so as to avoid late payment charges.
Once you’re moved into your new property
If you would like PFP Energy to supply energy to your new address, please start a new switch through join.pfpenergy.co.uk
What do I do if I am moving into a PFP Energy supplied home?
Please contact us once you have moved in to your new home either via telephone 01772 395777 and select option 1 or email firstname.lastname@example.org and we will make sure we set up your new account as seamlessly as possible. Please have your first meter read/s ready – you will need to take these on the date you move in. Depending on your circumstances, you may be asked for further information.