Your questions answered
Will I need a new prepayment card? - Better Energy customers
Yes, we will send you a new card to top up your meter. Please ensure that any remaining credit on the old card is placed on the meter before inserting your new card. Your tariff rates will remain the same.
I pay by traditional prepayment, how can I top-up?
As a PFP Energy customer you can top up at any PayPoint if you’re on a traditional meter.
What will happen to my prepayment credit? - Better Energy customers
Any credit on your meter will remain. Please make sure to load any credit from your old card on to your meter before inserting the new card.
I have debt on my prepayment meter, what will happen to my debt? - Better Energy customers
If you are in debt with Better Energy on your prepayment meter your debt will carry over and continue to appear as before. This may take a few top ups to appear. Your debt recovery rate will remain the same.