Your questions answered
What is the difference between the Cheapest Overall tariff and the Cheapest Similar tariff?
The Cheapest Overall tariff is the tariff with the lowest unit rates and standing charges (this can vary based on your individual usage). The Cheapest Similar tariff is the tariff that’s most relevant to your current tariff (such as being fixed for X months or being an online tariff).
Why hasn't my Direct Debit changed upon renewal?
We do not change the Direct Debit amount at time of renewal, the quote we provide is an estimation based on your annual consumption figures which are worked out using your actual meter readings. We do however review the Dircet Debit at least once a year to ensure the monthly amount falls in line with your usage (regular meter readings help to make this more accurate).
Will my new tariff start when my old one finishes?
When a renewal is processed the new tariff becomes live the following day. If your current contract ends before you choose to renew, you will be placed on our variable tariff.
Does the Direct Debit quote include my account balance?
The quote we provide is an estimation based on your annual consumption figures which are worked out using your actual meter readings, and does not include the current account balance.
What happens to my debit/credit when I renew?
Any credit or debit balance will be taken into account when your Direct Debit amount is reviewed, which we endeavour to do once a year. Should your account start to fall in to a deficit we advise you to call our customer support team to either make an additional top up payment, or increase your payment amount.