Thinking of Joining Us
Your questions answered
Why should I join PFP Energy?
- Our simple tariffs and cheap energy prices can save you up to £200 per year – so you’ll be better off
- Our UK-based team provide excellent customer service
- We have ranked in the Top 3 two years in a row in the Which? Energy Satisfaction Survey 2017 and 2018
- Check out our Trustpilot reviews from real customers
How do I join PFP Energy?
Joining PFP Energy only takes a few minutes and you could save hundreds of pounds.
Start here by getting a quote, and see how much you can save. Like what you see? Just fill out a few, short details on our five minute application form and you can start your switch today.
If you don’t see your address or you have any problem completing your switch, get in touch and we’ll help through the process.
What makes you different from other providers?
Our customers are the most important thing to us. Giving great customer service is key and we’re delighted our high levels of customer satisfaction have been acknowledged by Citizens Advice and Which?…additionally, we make sure you always pay a fair price for your gas and electricity.
Do you supply both gas and electricity?
Yes we do, and you could get an annual discount of £7.50 if you take both.
Find out more about our discounts – saving you up to £97.50 a year!
Is PFP Energy available in my area?
We supply energy throughout England, Scotland and Wales.
What payment plans can I choose?
We like to keep things simple.
You could choose a fixed price tariff, where your prices can’t change until an agreed date. This is great if you like to know exactly how much you’re paying.
Or pick our variable tariff, so there’s no commitment and no exit fee. You can switch free of charge whenever you like, but your price could go up or down depending on the market.
What rates do you charge?
How will you work out my payments?
We estimate your usage based on the information you give us when you join, like how much energy you used with your previous supplier. And we sometimes ask a few questions about your home to help us give an accurate estimate.
If you choose a fixed contract and pay by Direct Debit, we split the total estimated annual cost across 12 payments.
This means you’ll build up a credit during the warmer months, when you’re not using as much energy. This credit helps to pay for the extra energy you use during colder months.
We’ll review your Direct Debit payments a minimum of once per year to make sure you’re paying the right amount.
Can you give me any discounts?
We could help you keep your bills down in several ways:
- Up to £50 annual discount for paying by Direct Debit (£25 per fuel)
- Up to £40 discount for going paperless and managing your bills online (£20 per fuel)
- £7.50 discount for choosing a dual fuel plan (both gas and electricity with us).
Do you supply pre-payment meters?
Yes we do. Get in touch or call on 01772 395777 to find out more information.
Do I get a discount if you supply both gas and electricity (dual fuel)?
Yes on certain tariffs as a thank you, we give you an annual discount of £7.50.
Find out more about our discounts – up to £97.50 a year in total!
How do I switch to PFP Energy?
It takes five minutes. All you need is your latest bill so that we can give you an accurate quote. Start switching here.
How long will it take to complete the switch?
It can take up to 21 days for us to complete the switch. But it might take longer if there’s an objection from your current supplier or we need further information from you.
What's a cooling-off period?
It’s the amount of time you’ve got to change your mind after registering with us. Our cooling-off period is 14 days, so you can cancel at any point during this time.
The dates of your cooling-off period will be shown in your welcome letter.
What is your fuel mix?
As a responsible energy company, we are required to publish our Fuel Mix once we have been a company for 12 months. You can find our up to date Fuel Mix Disclosure here.
‘Fuel Mix’ refers to where we get our energy from, how much of it comes from renewable sources, etc.
We buy energy from existing suppliers and generators. As such we don’t have full control over how sustainable our energy is.
We aim to strike the best balance between low prices and reducing carbon emissions over time.
What are PFP doing about the threat of online cyber-attacks and keeping my data safe?
PFP are Cyber Essentials accredited. This shows we meet an independent, Government-endorsed standard that helps us protect your data. Click here to see our certificate.