Due to the Covid-19 (Coronavirus) situation across the UK, we are asking customers to self-serve where possible. All general meter reads and payments can be carried out via our 24/7 automated payments lines. Further to this, we have web chat and e-mail channels available if you require more assistance. If your query is urgent and you need to contact us by phone please bear with us, our call centre staff are experiencing a high number of calls and are working to prioritise vulnerable customers. You can find more information here.

Our green tariffs

Our 100% renewable electricity tariffs are backed by renewable certificates called Renewable Energy Guarantee of Origin certificates (REGOs).

What are REGOs?

The Renewable Energy Guarantee of Origins (REGOs) scheme is managed by the energy regulator Ofgem. A REGO is provided with every megawatt hour (MWh) of renewable energy produced in the UK. When you buy a renewable tariff with us, we match the amount of energy you use for the year and buy this in REGOs. This ensures your money goes towards funding renewable generation projects nationally.

What is our renewable fuel mix?

Our fuel mix report shows the mix for the previous financial year and can be found here. As our green tariffs have only recently been introduced, we cannot yet report which renewable sources are being used. This information will be produced around Aug/Sept 2021.

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More information about REGOs

You can find more information about the REGO scheme through Ofgem’s website by clicking below.