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We aim to respond to queries within 48hours

Do you need help urgently? Call our team on 01772 395777

*Please note: Calling in peak hours will cause long waits. Using chat is a much faster option.

*If we receive a call from a customer who benefits from the Online discount, we reserve the right to remove this discount if we believe the call is not a genuine query, dispute or emergency. General customer account management such as meter reading submissions and changes to details can be done via the online portal*