Due to the Covid-19 (Coronavirus) situation across the UK, we are asking customers to self-serve where possible. All general meter reads and payments can be carried out via our 24/7 automated payments lines. Further to this, we have web chat and e-mail channels available if you require more assistance. If your query is urgent and you need to contact us by phone please bear with us, our call centre staff are experiencing a high number of calls and are working to prioritise vulnerable customers. You can find more information here.

Help and Support

What do you need help with today?

Choose a category below

Contact us

You can fill out the contact form below to get in touch

Do you need help urgently? Call our team on 01772 395777

If you have not received your activation link please check your spam folder before getting in touch.

*Please note: Calling in peak hours will cause long waits. Using chat is a much faster option.

*If we receive a call from a customer who benefits from the Online discount, we reserve the right to remove this discount if we believe the call is not a genuine query, dispute or emergency. General customer account management such as meter reading submissions and changes to details can be done via the online portal*