Due to a state of alert in South Africa our phone lines are currently operating on a limited service of 9am-7pm. If your query is not urgent please contact us via hello@pfpenergy.co.uk or chat to Eddie in the bottom right corner of the website. We apologise for any inconvenience caused and will resume our usual service as soon as it is safe to do so.

Our improved, automated meter reads process

Company Updates
Posted by PFP Energy

Why do you need my meter readings?

Providing meter readings is the best way to keep your bills accurate as it lets us know exactly how much energy you’re using. This ensures you’ll only pay for the energy you’re using, so you won’t build up too much credit or debit.

What’s the best way to submit my reads?

The easiest way to submit your meter readings is through your My Account portal by visiting the meter readings page. If you would like to submit your reads via email, we’ve automated our mailbox to make this efficient so that your bills are as accurate as possible.

How do I use the automated mailbox?

As we’ve now automated the mailbox, it’s important to put reads in the correct format so they can be processed as quickly as possible. Click the below tariff option which applies to your account: