Due to the Covid-19 (Coronavirus) situation across the UK, we are asking customers to self-serve where possible. All general meter reads and payments can be carried out via our 24/7 automated payments lines. Further to this, we have web chat and e-mail channels available if you require more assistance. If your query is urgent and you need to contact us by phone please bear with us, our call centre staff are experiencing a high number of calls and are working to prioritise vulnerable customers. You can find more information here.

PFP Energy welcome Better Energy customers

Company Updates
Posted by PFP Energy

Welcome to PFP Energy

We would like to welcome our new PFP Energy customers, who have been transferred from Better Energy as a result of a recent commercial acquisition. The great news is we’ve honoured your Better Energy tariff rates or lowered them, we have also honoured your Better Energy Terms and Conditions.  This transition for customers is designed to be seamless and business as usual. We know that you may have a few questions, so we’ve put lots of useful information below.

All about PFP Energy

We are starting to welcome our new PFP Energy customers from 16th December 2019. We’re a UK based energy company in Preston, Lancashire which was founded in 2015 with the purpose of making energy fair and simple. We work really hard to make sure your bills are easy to understand and provide access to services such as a dedicated UK contact centre, web chat facility and My Account portal.

Relax – it’s business as usual. We’re working hard to take care of everything for you. Your supply will be uninterrupted.

We understand you may have some questions, so we have created a useful FAQs webpage to provide you with detailed information on your transition. Here’s also some important details you might find useful.

All tariff prices will remain the same, or be lowered. The price you pay per unit for your gas and your daily standing charge will either remain the same or be lowered – we will confirm in your welcome pack your tariff charges.

There will be no change to the length of your contract. Your contract length will remain the same as it did when you were with Better Energy.

Your account balance will move over to your new PFP Energy account, this will include any current credit or debt amount on your account you have incurred whilst on supply with Better Energy.

A few things to look out for…

Your bank reference will change to PFP Energy Ltd from 9th February 2020. There will also be no exit fees for customers.

Click here for our FAQs

Are you a Direct Debit customer?

We’ll take care of your Direct Debit, there is nothing you need to change: Your current payment amount and the date your Direct Debit goes out will remain the same. However, your bank reference will change to PFP Energy Ltd from 9th February 2020.

Are you paying by receipt of bill?

As you pay on receipt of bill, you will still pay your bills as we send them to you. We will include new payment instructions in your welcome letter which you’ll be receiving shortly if not already – this will ensure your payment is directed to the correct place.

Are you a prepayment customer?

If you’re a prepayment customer you will be supplied with a new card, this is already on its way. Please ensure any credit on your old card is loaded onto your meter before you insert the new card. We have included the different ways to pay in your welcome pack, or see our FAQs for more details.

Still have questions?

Look out for your welcome pack if you’ve not received this already. This will re-confirm your tariff details, Terms & Conditions and how to register for a great new online account. In the meantime, if you have any questions or would like more information you can find our FAQs here or speak to a member of our web chat team here. We’re also available to email at hello@pfpenergy.co.uk or call on 01772 395777.