Due to the Covid-19 (Coronavirus) situation across the UK, we are asking customers to self-serve where possible. All general meter reads and payments can be carried out via our 24/7 automated payments lines. Further to this, we have web chat and e-mail channels available if you require more assistance. If your query is urgent and you need to contact us by phone please bear with us, our call centre staff are experiencing a high number of calls and are working to prioritise vulnerable customers. You can find more information here.

Smart Meters coming soon….

Industry News
Posted by PFP Energy

Smart meters are an exciting new opportunity for both the Energy consumer and the Energy Supplier. The government has set a target for all suppliers to install a smart meter in every household by the end of 2024.

When will PFP Energy roll out smart meters?

At PFP Energy we are working hard to support Smart Meters and believe that it will add a lot of benefit to our customers.

We plan to be actively installing Smart Meters across the country throughout 2020 and beyond to reach the government’s deadline. With all our preparation coming to an end in 2019, we plan to be operating smart meters remotely by early 2020.

Now, we are welcoming interest of Smart Meters via our Smart Metering page. Any customer that would like to register for a Smart Meter can register their interest via this page and when we are ready, we will contact you about an installation.

You already have a smart meter?

If you already have a Smart Meter, you can still switch to PFP energy. We cannot automatically read another suppliers meter as these are what we call “SMETS 1” meters. These are first generation meters and PFP Energy do not have the functionality in place to support their readings. Instead, PFP Energy will contact you to request manual readings.

But don’t worry, we are working on this and in the next couple of months we will be able to support these meters as they will be enrolled into the Smart DCC!