Due to the Covid-19 (Coronavirus) situation across the UK, we are asking customers to self-serve where possible. All general meter reads and payments can be carried out via our 24/7 automated payments lines. Further to this, we have web chat and e-mail channels available if you require more assistance. If your query is urgent and you need to contact us by phone please bear with us, our call centre staff are experiencing a high number of calls and are working to prioritise vulnerable customers. You can find more information here.

Go paperless

Save money and help the environment. What’s there to lose?

If you’re happy for us to contact you by email instead of through the post, we’ll give you up to £40 discount (£20 per fuel).

You’ll still receive all the same information by email – so you won’t miss anything. And we’ve made it really easy to manage your account online.

Plus you’ll feel good knowing that you’re helping the environment by reducing the amount of paper we use.

Bills straight to your email

We’ll send your monthly bill and any other important news to your email. That means less clutter and less recycling to do!

View your account any time, anywhere

We’ve made sure your online account works on smartphones, tablets and PCs – so you can manage your bills no matter where you are.

With your online account you can:
• View / pay bills
• Enter meter readings
• Get help and support
• Edit personal details

Up to £40 discount

This one speaks for itself – we’ll knock up to £40 (£20 per fuel) off your bill when you choose to go paperless. Buy yourself something nice!

Did you know?

Paying by Direct Debit is simple, and it could save you up to £50 on your bill.