Due to a state of alert in South Africa our phone lines are currently operating on a limited service of 9am-7pm. If your query is not urgent please contact us via hello@pfpenergy.co.uk or chat to Eddie in the bottom right corner of the website. We apologise for any inconvenience caused and will resume our usual service as soon as it is safe to do so.

Prepayment

Helping you to stay in control of your energy use on a budget

What is a prepayment plan?

A prepayment energy plan gives you more control over your spend by allowing you to view your monetary balance and top up when needed, just like a pay as you go phone. As long as you stay in credit you will be in control of your costs.

Topping up

Traditional meter

If you’re on a traditional prepayment meter you’ll be able to top up your key/card at any Paypoint. To find a Paypoint location near you please click here.

Smart meter

If you’re on a smart prepayment meter you’ll be able to top up online through your portal here. You can also top up at any shop offering Epay. To find your nearest store please click here.

Top tips

  • It’s important to top up your meter regularly, even if your energy usage is low, as your credit will still be going towards your fixed daily standing charge.
  • If you run out of credit and are unable to top up at the time, you can activate emergency credit on your meter. This can be a different process depending on your meter so check the emergency credit sections below.
  • If you have used emergency credit please remember that you will need to top up by a larger amount next time as your standing charge and any debt repayments will also need to be covered.

Our prepayment partners

Sometimes we work with partners to ensure we can deliver the best service possible.

Smart Metering Systems – SMS

We work with SMS when installing prepayment smart meters. They have over two decades of experience in the UK energy market and are an accredited meter operator at the forefront of the smart revolution. As they are one of the country’s leading smart meter installation companies,  you’re in knowledgeable and safe hands when it comes to your installation.

Paypoint

We work with Paypoint for traditional prepayment top ups as they offer over 28,000 locations across the UK meaning you’ll always find somewhere close by that’s convenient for you. They offer a range of payment methods so you can top up in a way that suits you, as often as you want.

Global 365

We work with Global 365 to offer an online payment portal for our smart prepayment customers. Their pioneering system offers the convenience of multiple digital payment methods as well as the more traditional top up facilitates for easy and convenient topping-up. There’s also an option within your online account to display details of all top ups in real time and even an option for ‘auto top ups’ to prevent you accidentally running out of credit.

More about traditional prepayment

Emergency credit

Your meter will begin to beep when either your gas or electricity is getting low on credit. To activate your emergency credit insert your key or card into the meter. You may need to also press button A.

More about smart prepayment

Emergency credit

Your IHD will alert you when either your gas or electricity is getting low on credit. Simply press the ‘E-Credit’ button to activate your emergency credit.

Switching to Direct Debit

With the recent introduction of weekly direct debits, it’ll be easier to switch to a credit meter due to the frequent but smaller payments. If you wish to change to a credit meter we would need to complete a credit check. If this is successful we will arrange for an exchange to take place. You can contact us at 01772 395777, hello@pfpenergy.co.uk or chat to Eddie 24/7 on our Help & Support page.

Switching to Direct Debit

With the recent introduction of weekly direct debits, it’ll be easier to switch to a credit meter due to the frequent but smaller payments. If you wish to change to smart credit mode we would need to complete a credit check. If this is successful we will arrange to switch you to this mode which can be done remotely. You can contact us at 01772 395777, hello@pfpenergy.co.uk or chat to Eddie 24/7 on our Help & Support page.

Error codes

If your meter or IHD is displaying an error code please click here to find the issue.