Smart Meters

What do you need?

In-Home Display

Smart Journey

Prepayment

Background

FAQs

Smart meter Benefits

Automatic reads

Your Smart Meter will send reads to us automatically!

No more estimated bills

Up-to-date reads means an end to estimated billing!

Accurate usage figures

See how much you're using at any moment!

Reduce your consumption

Your Smart Meter can help you to see which devices are using the most energy, helping you to save money.

Installing your Smart Meter

Why are we installing Smart Meters?

We’re very excited about the launch of our Smart Meter programme and are taking the time to ensure everything is just right for our customers. These new meters and their accompanying In-Home Displays (IHDs) give you an even clearer, immediate understanding about your energy consumption that in turn helps you to understand which behaviours may be costing you the most. Alongside saving on your bills, reducing your usage will have a positive effect on your carbon footprint so you’ll do a bit to help the planet too.

Your installation – what to expect

We want to make sure you’re fully informed about what to expect when it’s time to have your Smart Meter installed. To make sure you’re happy with the process we’ve created a step by step guide about the process. You can find out what to expect by clicking below.

Your installation process

Further Information

Smart Prepayment

If you currently have a Prepayment meter don’t worry, we’re also working on launching our Smart Prepayment solution to ensure everyone has the option to join the Smart revolution. Your Smart Prepayment meter will be useful to see the exact cost of the energy you’re using in real-time. You’ll even be able to top up remotely, making it even easier to manage your energy.

Feedback on your install

We’re always looking for ways to improve our service so if you have some feedback on a recent install please get in touch.

Feedback Form

Register for a Smart Meter

Smart Meters are a great way to take control of your energy and truly understand your usage.

In-Home Display guides

Traditional IHD guide

Accessible IHD guide

All about Smart Meters...

What are Smart Meters?

Smart Meters are an intelligent way of helping you save money. Not only will they help you track your spending, they will also collect your readings automatically which saves you from having to enter them each month!

How do Smart Meters work?

Smart Meters don’t need an internet connection to communicate with the supplier. They work by using two wireless networks which we call the Home Area Network (HAN) and Wide Area Network (WAN), similar to the ones used by mobile phones. Both of these networks are secure methods of communication between the meters devices and the supporting supplier.

How can I get a Smart Meter with PFP Energy?

Have more questions?

PFP Energy follow the Smart Metering Installation Code of Practice (SMICoP). If you would like to know more about the SMICoP you can read it by clicking here.

Name	Provider	Purpose	Expiration
moove_gdpr_popup	Moove Agency	To save information about which cookies the user consented to.	365 days
PHPSESSID	pfpenergy.co.uk	This cookie is native to PHP applications. The cookie is used to store and identify a users'' unique session ID for the purpose of managing user session on the website. The cookie is a session cookie and is deleted when all the browser windows are closed.	When session ends
hblid	Olark	A visitor identifier that we use only to remember this visitor between visits	2 Years
wcsid	Olark	A session identifier that we use only to keep track of a single chat session	When session ends
olfsk	Olark	Storage identifier that we use to maintain chat state across pages (e.g. message history)	2 Years
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_okck	Olark	Used to test whether the visitor’s browser allows cookies to be stored	When session ends
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wbb-user-api	WBB	This cookie enables the the web chat to function.	7 Days

Name	Provider	Purpose	Expiration
_ga	Google	This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site''s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.	2 Years
_gid	Google	This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form.	24 Hours
D	Bing Advertising	This cookie carries out information about how the end user uses the websiteand any advertising that the end user may have seen before visiting the said website.
MUID	Bing Advertising	This cookie is widely used my Microsoft as a unique user identifier. It can be set by embedded Microsoft scripts. Widely believed to sync across many different Microsoft domains, allowing user tracking.
MUIDB	Bing Advertising	This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.
_hjClosedSurveyInvites	Hotjar	Hotjar cookie that is set once a visitor interacts with an External Link Survey invitation modal. It is used to ensure that the same invite does not reappear if it has already been shown.	1 Year
_hjDonePolls	Hotjar	Hotjar cookie that is set once a visitor completes a survey using the On-site Survey widget. It is used to ensure that the same survey does not reappear if it has already been filled in.	1 Year
_hjMinimizedPolls	Hotjar	Hotjar cookie that is set once a visitor minimizes an On-site Survey widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.	1 Year
_hjShownFeedbackMessage	Hotjar	Hotjar cookie that is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if the visitor navigates to another page where it is set to show.	1 Year
_hjid	Hotjar	Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.	1 Year
_hjRecordingLastActivity	Hotjar	This should be found in Session storage (as opposed to cookies). This gets updated when a visitor recording starts and when data is sent through the WebSocket (the visitor performs an action that Hotjar records).	Session
_hjTLDTest	Hotjar	_hjTLDTest When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.	Session
_hjUserAttributesHash	Hotjar	User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated.	Session
_hjCachedUserAttributes	Hotjar	This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool.	Session
_hjLocalStorageTest	Hotjar	This cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created.	Under 100ms
_hjIncludedInPageviewSample	Hotjar	This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's pageview limit.	30 minutes
_hjIncludedInSessionSample	Hotjar	This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's daily session limit.	30 minutes
_hjAbsoluteSessionInProgress	Hotjar	This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.	30 minutes
_hjFirstSeen	Hotjar	This is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.	Session
hjViewportId	Hotjar	This stores information about the user viewport such as size and dimensions.	Session
_hjRecordingEnabled	Hotjar	This is added when a Recording starts and is read when the recording module is initialized to see if the user is already in a recording in a particular session.	Session

What do you need?

Smart meter Benefits

Automatic reads

No more estimated bills

Accurate usage figures

Reduce your consumption

Installing your Smart Meter

Further Information

Smart Prepayment

Feedback on your install

Register for a Smart Meter

In-Home Display guides

All about Smart Meters...

What are Smart Meters?

How do Smart Meters work?

How can I get a Smart Meter with PFP Energy?

Energy Price Cap

Direct Debit Adequacy