Due to the Covid-19 (Coronavirus) situation across the UK, we are asking customers to self-serve where possible. All general meter reads and payments can be carried out via our 24/7 automated payments lines. Further to this, we have web chat and e-mail channels available if you require more assistance. If your query is urgent and you need to contact us by phone please bear with us, our call centre staff are experiencing a high number of calls and are working to prioritise vulnerable customers. You can find more information here.

Smart Meters

Throughout 2020, all of our customers will be given the opportunity to upgrade their meter to a smart meter. We are actively working with various industry partners to improve energy efficiency in Great Britain and we are excited to offer a Smart Metering solution to our customers.

All about Smart Meters...

Smart Meters are quickly taking over all traditional meters. With their supporting In Home Displays (IHD’s), customers are able to track their energy spend more closely and keep on track when it comes to their costs! Smart Meters will allow you to see your energy use in pounds and pence, helping you to make improvements on your energy spend.

We will receive regular meter reads from your meter, which will remove the need for any estimations and result in accurate bills! As soon as we are ready to install Smart Meters, a member of our Metering team will be in touch with you to discuss everything they can about Smart Meters.

Need help with your Smart Meter IHD

Smart Meters introduce great new technology that makes managing your energy so much easier. You can fill out the form below to register your interest in a Smart Meter. It’s important to us that you get set up in the right way and can understand how to get the most out of the In-Home Display that comes with your meter. We’ve put together a guide to help you get set up, simply click here to view it.

Have you recently had a Smart Meter installed and want to give us some feedback? If you would like to, please let us know by contacting Smart@pfpenergy.co.uk. Our Smart Metering experts will review your feedback and proceed accordingly.

Energy smart meter on a desk with a PFP mug in the background

Got a question about Smart Meters?

If you are interested in getting a Smart Meter installed in your home, fill in the below form and we will register your interest for when they become available. Rest assured, we are working as hard as we can to be ready for you!

  • All fields marked with an (*) are mandatory.