Your Smart Meter Installation

Metering agent talking to customer


Our Partners – SMS

We have partnered with a specialised Smart Metering company called SMS who will fit your new meter on our behalf. This ensures that it’s fitted by a knowledgeable, qualified engineer who will give you the highest standard of service throughout the process. You can learn more about SMS by clicking here.

Your Smart installation journey

Starting your journey to smarter energy

Register your interest in having a smart meter installed with us here.

Smart Meter enquiry form
Metering agent talking to customer

Preparing for your Smart installation

Our service partner SMS PLC will contact you to arrange a suitable installation appointment. They will provide you with timely reminders in the lead up to your installation appointment.

What to expect on the day

You will receive a final reminder on the day of your installation appointment. Upon their arrival, the SMS PLC Engineer will be wearing a branded uniform and identification badge. Once the install is complete, the Engineer will guide you through your new In-Home Display and provide helpful energy-saving tips.

Installations typically take around 1 hour per meter to complete although some may take longer than this.

Metering agent installing meter
Smart meter on worktop

Making the most of your Smart Meter

Take advantage of smarter energy and use your In-Home Display to learn how to save money.

Feedback on your install

We’re always looking for ways to improve our service so if you have some feedback on a recent install please get in touch.